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New White Paper: Collecting the Ever Growing Patient Responsibility Portion

Patients are responsible for an increasing portion of their healthcare costs. That undeniable upward trend demands a shift in patient mindset and practice collection operations.

Check out our latest white paper outlining our tips for shifting patient expectations and optimizing payment collection here.

 

Case Study: MSOC Health | ClinixPM

What’s it take to grow a practice management billing and consulting company from seven clients to more than 60 clients, including two major hospitals with multiple clinics? MSOC Health knows the answer. That’s exactly what they’ve accomplished in just the past eight years.

“We’ve grown due to our accountability, adaptability, and the ability to deliver customer service above and beyond the competition,” said Cameron Cox, III, CEO of MSOC Health, “and our partnership with Clinix has been a pivotal factor at every step along the way.”

MSOC Health first started using Clinix practice management software in early 2005. Deploying the software was a snap, according to Cox, and it resulted in instant transparency. MSOC Health and its clients were now digitally interconnected, with everyone working on the same system and able to view information in real time.
“Clinix was a game-changer for us,” he declared. “I enjoy working with them. It’s been a strong relationship for eight years.”

Before Clinix, MSOC Health had to wait to receive billing information by mail, then re-enter the information into the system. By eliminating all of that delivery and keying time, the company was able to greatly accelerate the revenue cycle, getting bills paid in nearly half the time—going from four or five days to just two or three.

This boost in productivity also helped MSOC Health expand its capacity to take on new clients. And since Clinix software is entirely internet-based, rolling it out to each new client required minimal time, no new hardware, and very little installation. An internet connection and a few hours of training is all it takes.

Best of all is Clinix’ commitment to an active, responsive relationship.

“Clinix always listens and works with us to adapt its software to deliver exactly what our clients are looking for,” said Cox. “That’s what keeps Clinix at the top of their game. They take a personal interest in our business needs and work hard to develop customized solutions for every issue. We’re confident we can deliver better service to our clients than anyone else because we have Clinix backing us up.”

One of Clinix’ greatest strengths is the flexibility it provides to billing companies and practice management firms in creating reports that are instantly understandable and useful to their clients. MSOC Health believes superior reporting is a critical part of customer satisfaction. Transparency and visibility of data are the cornerstone of communication.

“Clinix makes accountability easy,” said Cox. “The raw data, the customizability—it’s like music on paper.”

MSOC Health also appreciates the pricing offered by Clinix, which helps keep the company’s bidding competitive with national firms who are frequently able to out-price regional players for new business.

A faster revenue cycle, increased productivity, simple implementation, exceptional reporting, adaptability, a partner who truly listens, stronger accountability, and pricing that allows regional practice management companies to be competitive with the national players—all of these are vital to look for in a practice management software provider. But to position your company for rapid, yet sustainable long-term growth, Cox says there’s one more thing that may be even more important than the rest.

“Clinix’ value system lined up perfectly with our own. We strive to be our clients’ biggest advocate, and I think Clinix can say the same.”

MSOC Health was founded in 1997 by Cameron Cox, III, MHA, FACMPE, as a medical billing company. As MSOC Health has grown over the years, the company has built a team of veteran practice administrators and MHA graduates who have current, in-depth knowledge on the many issues physicians, practice administrators, and hospitals face. Today, MSOC Health offers not only revenue cycle management but also consulting services to physicians looking to start a practice, improve business operations, or develop strategies for enhanced business opportunities. Visit www.msochealth.com for more information.

How Clinix Boosted Productivity and Flexibility at Spectrum Billing Technologies

When Spectrum Billing Technologies discovered its medical software provider was sunsetting the technology being used by the company, the search began for a better partner and better system to put in place. After meeting with a couple of potential providers, Spectrum reached out to Clinix.

“We found Clinix to be very refreshing, and it went very well right from the start,” said Spectrum principal and co-owner Roger Plue. “We felt like it was a perfect fit from day one.”

Although Spectrum had been relatively satisfied with its previous software, there was an immediate difference for the better when they switched to Clinix. The Clinix user interface was more modern and intuitive, and the software added new levels of connectivity with EHR systems.

One major advantage was the Clinix software architecture, which was designed to manage billing for enterprises with many different clinics and tax ID numbers. Another was the incredibly sophisticated reporting system that generates multiple reports based on the unique demands of each client.

“The flexibility and scope of the Clinix software allows us to accommodate even the most extreme reporting demands,” said Spectrum principal and co-owner Gloria Schwerin.

One of the most important benefits of Clinix technology is interconnectivity with major payer organizations, including Medicare and other government agencies. Spectrum can now post electronically to the payer’s system, speeding up the billing cycle and reducing the number of man-hours required by its staff. Productivity is up significantly since the Clinix software was activated.

“Our people are able to do more work in less time, which not only reduces expenses but also improves our capacity for growth and new clients,” said Schwerin.

The transition to Clinix took place at the start of 2009. Spectrum planned a gradual rollout over several months, but the boost in productivity was so immediate that the company was instantly achieving faster, better service for each client the moment it switched to Clinix software. As a result, Spectrum decided to greatly accelerate its timeline and deploy the Clinix software across the rest of its client base at one time.

“The installation and transition went extremely well,” said Schwerin. “It was incredibly easy, even with the accelerated rollout.”

After four years, the enthusiasm of Spectrum Clinix remains constant. With a dedicated account representative serving as their point of contact, Spectrum gets answers to its customer service questions in minutes, not days, even with complex programming requests.

“I kept waiting for the ‘honeymoon’ to end, but we have the same service today as when we bought the system,” said Plue. “I’ve been in this business my entire career, and I’ve never had the privilege to work with a service provider like this before now.”

With Clinix as a medical software partner, Spectrum has achieved substantial growth of 20 to 45 percent each year since the transition at the start of 2009. This growth has come organically as existing clients expand their relationship with Spectrum and via the acquisition of new clients. At the same time, Clinix software has helped Spectrum enhance its productivity, capacity, flexibility, responsiveness, and customer satisfaction.

“I love to brag about Clinix,” said Plue. “They haven’t let us down once.”

Spectrum Billing Technologies provides practice management related services from startup and acquisition to financial management of physician office operation. Founded in Flint, Michigan, in 1999, Spectrum offers superior systems and services for a wide array of applications, from simple medical billing to complex technology deployment for hospitals and medical groups. Visit www.billspectrum.com for more information.