We can’t talk about technology without first
discussing Customer Support.
Customer service is the foundation of all ClinixMIS systems.
Here, there is no separation between technology and customer support.
Every client has a dedicated Client Manager to oversee your every system
need and should a problem arise you can quickly access a familiar face to
your business, to get the problem solved.
A CLIENT MANAGER WHO KNOWS YOU
Your Company will have a dedicated Client Manager to ensure a familiar,
knowledgeable person is available to meet your every need. ClinixMIS has
found that with a dedicated Client Manager, client satisfaction with
ClinixMIS remains extremely high. We are serious about customer service.
EXPERIENCE IS EVERYTHING
All software, at some point, requires technical support. We understand the
frustration of technology, but your inconvenience instantly becomes our
number one concern. Our service and software technicians average 15 years
of experience.
TRAINING YOUR STAFF IS CRITICAL- and ongoing
Your satisfaction and our success depend on the proper training of your staff.
With on-site education, we ensure that you are optimizing the robust features
of ClinixMIS. We remain dedicated to continuing education with regular,
scheduled visits to your site and by hosting user teleconferences, web-based
updates and User Conferences.
"As the owner of two national specialty oriented billing services who does business in over 21 states and services over 75 practices representing over 150 providers, it was critical to select a company that would ensure our stability and future for not only my staff, but for the clients we do business with as well. We needed all hands on deck with our new software vendor, and that's what we got with ClinixMIS. Their entire staff worked diligently to make our transition as smooth and quick as possible."
Inga Ellzey
President & CEO
Inga Ellzey Practice Group, Inc.