Case Studies
Coppell Family Medical Center Practice Profile
Champion Physician: Dr. Michael Arthur
Number of ClinixMD users: 35
Patient visits per month: 6,000+
Using ClinixMD since October 2002
Cost savings/benefits: Reduced payroll by one to two people (based on attrition)due to ClinixMD electronic medical records system efficiencies.
Reasoning
The Coppell Family Medical Center recognized an opportunity to improve efficiency while lowering business costs through the use of ClinixMD's electronic medical record software, and results so far have been positive. “We had a huge problem with departments within our clinic operating based on individual standards of care and coding methods, which makes it difficult to accurately bill on all levels of this business,” says John Niles, office manager. “With ClinixMD medical record electronic software we have a central place that shows when lab tests are ordered and received, details of the patient visit, and prescription information, all coded accurately and uniformly.”
Niles says the level of consolidation and accuracy was previously unattainable without ClinixMD medical record electronic system and benefits the bottom-line as well as the medical professionals at the clinic and individual patients.
Reducing Error
With ClinixMD’s electronic medical records automation, the clinic was able to immediately remove human error in many aspects of the operation. For example, lab tests were a common area of the business being mismanaged. ClinixMD’s centralized system ensures the correct information is communicated and always available and reduces unneeded lab tests, which were noted as a “huge drainage hole, just one of many that has been stopped by ClinixMD.”
Coding errors were another major decision factor when making the decision to adopt ClinixMD. “The medical record electronic system provides more detailed charting and billing, which allows us to more accurately reflect each patient visit and be reimbursed appropriately and without question,” says Dr. Arthur.
Paperless Benefits
With 45,000 active patients to track, keeping charts in perfect order is a vital aspect of the clinic’s smooth operation. Paper charts proved to be a problem on many occasions; the vital information was too easily stuck in the wrong place, causing massive headaches when information from the chart was needed immediately. In fact, the cost for filing medical charts was upwards of $85,000 per year in staff hours.
Customer Service
The financial benefits of ClinixMD were undeniable in this clinic’s view, but it was the intuitive, straightforward design of ClinixMD that was the primary factor in choosing the software. The service and support the clinic received in setting up the system was “unequaled.”
“ClinixMD is very customer-focused, and has offered excellent support to us,” says Dr. Arthur. “The company is always available and I always receive immediate responses to my requests and inquiries.”
